We are committed to delivering your carefully curated selections with efficiency and care. Every order is processed through a streamlined system to ensure your items—whether designed for everyday comfort, outdoor adventures, or special occasions—are packed securely and dispatched promptly. Our team verifies each purchase before shipping to guarantee quality and accuracy, so you receive exactly what you ordered.
From the moment your order is placed, our logistics partners work diligently to transport your package through reliable networks. We prioritize both speed and safety, ensuring your items arrive in pristine condition, ready to complement your lifestyle.
Orders are typically processed within 1–3 business days after payment confirmation, excluding weekends and holidays. Delivery timelines vary based on your location and selected shipping method. Domestic shipments generally arrive within 5–10 business days, while international deliveries may take 10–20 business days. Seasonal demand or unforeseen logistical challenges may occasionally extend these estimates, but we proactively monitor all shipments to minimize delays.
For time-sensitive needs, we recommend placing orders well in advance. You’ll receive a confirmation email with tracking details once your package is en route.
We offer the following shipping options:
Costs are calculated at checkout based on order weight and destination. Promotional periods may include temporary free shipping offers—check our homepage for updates.
We currently ship to over 50 countries across North America, Europe, Asia, and Oceania. Major supported regions include the United States, Canada, the UK, Germany, France, Australia, and Japan. Some remote areas or territories with restricted customs regulations may not be eligible for delivery.
During checkout, enter your address to verify service availability. If your country isn’t listed, contact [email protected] for potential alternatives.
Once your order ships, you’ll receive an email with a tracking number and a link to monitor your package’s progress. Use our partnered carrier’s website or app for real-time updates, including estimated delivery dates and any transit exceptions.
If tracking information hasn’t updated within 5 business days of shipment, check your spam folder or reach out to our support team for assistance.
While rare, delays can occur due to customs inspections, weather events, or carrier disruptions. If your package hasn’t arrived within 5 days of the estimated delivery date, contact us at [email protected] with your order number. We’ll investigate and either reship your items or issue a refund if the package is confirmed lost.
Note: Claims for lost shipments must be submitted within 30 days of the original shipping date.
International orders may incur customs fees, taxes, or import duties determined by your local government. These charges are the customer’s responsibility and are not included in the order total. Fees vary by country and item value—check with your customs office for estimates.
To avoid surprises, consider using a duty calculator tool or selecting expedited shipping with pre-paid taxes where available. We cannot reimburse these fees or adjust declared package values.
