Hey there! Ever had one of those moments where you just needed to talk to a real person? We get it. At xchicbagsxjppt AG, we’re not just another faceless brand—we’re a small team that genuinely cares. In fact, our founder, Lisa, still replies to every fifth email herself. (She says it keeps her grounded!)
Let’s be honest—customer service can be hit or miss these days. But here’s the thing: when you reach out, we listen. Last month, a customer’s suggestion about our eco-friendly packaging led to a 15% reduction in waste. See? Your ideas actually shape what we do.
Prefer email? Phone? Or maybe you’re old-school like us and love a good handwritten letter? (We framed one from a customer in Tokyo—it’s hanging in our Zurich office!) Here’s how to connect:
Live Chat Tip: See that little icon in the corner? Our chat isn’t bots—it’s real humans like Clara or Marco. They’ve been with us since day one and know our products inside out.
Maybe you’ve got a question about that limited-edition tote. Or perhaps you want to share how your xchic bag survived three continents (we love those stories). Whatever it is—feedback, wholesale inquiries, or just to say hi—we’re all ears.
P.S. If you’re wondering about our name? It’s a mashup of "x" for the unknown and "chic" because, well, who doesn’t want to feel effortlessly stylish?
